At Kaththokra Studio, we prioritize customer satisfaction and the quality of our furniture. Please read our return policy carefully before making a purchase.

1. General Policy

• Once purchased, products cannot be returned or refunded unless there is a manufacturing fault or delivery damage.
• We encourage customers to carefully check product details before placing an order.

2. Faulty or Damaged Products

• If a product is found faulty or damaged upon delivery, Kaththokra Studio will take full responsibility.
• We will arrange pickup, repair, or replacement at no extra cost to the customer.
• The process may take 5–15 business days, depending on the situation.

3. Customer-Caused Damage

• If damage occurs due to misuse, mishandling, or after delivery, Kaththokra Studio will assist in repairing the product.
• In such cases, the repair cost + transportation charges will be borne by the customer.

4. Non-Returnable Items

• Customized or made-to-order furniture.
• Products that have been used after delivery and show no manufacturing defects.